During the CommunicAsia 2014 we hosted meetings in hospitality suites for VIP visitors at the Marina Bay Sands, one of the best hotels in Singapore. However the experience was not all great. The restaurants, yes they were very accommodating and even opened the kitchen for us for lunch (very late indeed). However security policy of going from one tower to another is a let down. To be able to cross the Marina Bay Sands famed infinity pool area you should be a hotel guest. Which we were, and had one VIP guest registered and all… Having said that after lunch the area security denied us to pass through the pool area due to security reasons, out registered VIP guest is not staying in the hotel… what a bummer. This is very sad for Marina Bay Sands known for accommodating their customers to the best possible way.
Reminds me the same excuse is being made by Air France, even in first class like the horror stories my well known friends told me…. They will never fly Air France again… As for Marina Bay Sands does it warrant we stop hiring suites in the hotel?
Compared to Mandarin Marina, where they went through all the lengths to ensure that our VIP guest is treated as VIP, I think Marina Bay Sands still have a lot to learn in providing excellent customer service to its staff. As for me personally I won’t be staying at Marina Bay Sands anytime soon…. BTW Mandarin Marina was awarded best hotel in Singapore last year.
Reminds me the same excuse is being made by Air France, even in first class like the horror stories my well known friends told me…. They will never fly Air France again… As for Marina Bay Sands does it warrant we stop hiring suites in the hotel?
Compared to Mandarin Marina, where they went through all the lengths to ensure that our VIP guest is treated as VIP, I think Marina Bay Sands still have a lot to learn in providing excellent customer service to its staff. As for me personally I won’t be staying at Marina Bay Sands anytime soon…. BTW Mandarin Marina was awarded best hotel in Singapore last year.
