Friday, August 16, 2013
Monday, August 12, 2013
Is there a good customer experience in parking spaces?
Someone I know was in Oslo recently and got a parking ticket that says paid ticket was not visible from windscreen.... see photo below..
the irony is that the paid parking ticket is very visible on the windscreen... The city of Oslo had recently embarked on an improvement program for their parking ticket machines allowing customers to pay with their mobile phones, giving better customer experiences. However I think they forgot to train their staff to deliver better customer experiences as well or they have hired blind parking inspectors :-)
The best experience I ever had on a parking space is in Dubai at the Mall of the Emirates, where they even wash your car when you park.. both car wash and parking are free... now that's a good customer experience...
Should other parking areas adopt this?
the irony is that the paid parking ticket is very visible on the windscreen... The city of Oslo had recently embarked on an improvement program for their parking ticket machines allowing customers to pay with their mobile phones, giving better customer experiences. However I think they forgot to train their staff to deliver better customer experiences as well or they have hired blind parking inspectors :-)
The best experience I ever had on a parking space is in Dubai at the Mall of the Emirates, where they even wash your car when you park.. both car wash and parking are free... now that's a good customer experience...
Should other parking areas adopt this?
Friday, July 19, 2013
Can Nokia's 42MP camera phone (1020) generate more sales for Nokia?
Nokia recently released a phone with 42MP camera, the Nokia 1020. A brilliant marketing ploy, however the camera as Nokia put is takes 5MP pictures but allows finer details especially images that are far away. Will consumers be enticed to buy this device?
When we look at today's world there are a lot of us who use our phones to take pictures. Some of us even turns it into a hobby, publishes pictures in Facebook or Instagram or other forms of Social Media. In the past month I have observe people who likes taking pictures, most of them carry a separate camera from their phones and casually use the phone to take picture. However the common thing is that pictures taken with the phone are immediately shared on social networks. In my own little world of observing people, for Nokia's 42MP camera phone to be successful it must first and foremost should have all the capabilities of smart phone today coupled with an ecosystem of use application and social networks much like what Android and iOS have.
The problem with Nokia's 42MP camera is that it runs on Windows Phone 8, which in itself is a self is a let down to most users considering that more than 80% of the market prefers Android or iOS devices…
If you are buying this Nokia 1020 with 42MP camera, please let me know your motivation for doing so.
When we look at today's world there are a lot of us who use our phones to take pictures. Some of us even turns it into a hobby, publishes pictures in Facebook or Instagram or other forms of Social Media. In the past month I have observe people who likes taking pictures, most of them carry a separate camera from their phones and casually use the phone to take picture. However the common thing is that pictures taken with the phone are immediately shared on social networks. In my own little world of observing people, for Nokia's 42MP camera phone to be successful it must first and foremost should have all the capabilities of smart phone today coupled with an ecosystem of use application and social networks much like what Android and iOS have.
The problem with Nokia's 42MP camera is that it runs on Windows Phone 8, which in itself is a self is a let down to most users considering that more than 80% of the market prefers Android or iOS devices…
If you are buying this Nokia 1020 with 42MP camera, please let me know your motivation for doing so.
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