All of us at some point in time were customers, and at some point in time we encountered a customer service representative, either through phone, email or in person. What we all have in common is the desire to get an excellent service when we need it, where we want it and anytime we desire to. Having said that this is not always the reality. Is there an instance when you would have wished for better customer care, better customer support services?
To me that's in a lot of instances where I wish I get better customer care. One customer care structure I like is Telia in Sweden, especially their e-services for fixed and broadband service, not necessarily the waiting time in their shops which is dreadful. However in their e-services they provide a lot of ways to contact customer care online from online chat to self diagnosis. I also like their premium support services, although I think it should be free for high value customers. The only thing I think Telia is missing today is to be able to have the same ease of getting customer care for mobile subscriber. And while we are at it, would it not be better if we as customers don't need to contact customer care for our service providers to notice and fix issues we are experiencing?
Who would not want an excellent customer care services and why should we not demand it from our service providers? At the end of the day we as customers bring revenue to them and in some case we bring high value due to our usage of communications services. The question is, "what are our service providers doing today to improve the delivery of customer support services?"
To me that's in a lot of instances where I wish I get better customer care. One customer care structure I like is Telia in Sweden, especially their e-services for fixed and broadband service, not necessarily the waiting time in their shops which is dreadful. However in their e-services they provide a lot of ways to contact customer care online from online chat to self diagnosis. I also like their premium support services, although I think it should be free for high value customers. The only thing I think Telia is missing today is to be able to have the same ease of getting customer care for mobile subscriber. And while we are at it, would it not be better if we as customers don't need to contact customer care for our service providers to notice and fix issues we are experiencing?
Who would not want an excellent customer care services and why should we not demand it from our service providers? At the end of the day we as customers bring revenue to them and in some case we bring high value due to our usage of communications services. The question is, "what are our service providers doing today to improve the delivery of customer support services?"
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