This past month my observation of customer service in Sweden was both reinforced and rebuffed. After observing how customer service is delivered in Sweden I came to the conclusion that customer service in Sweden is very bad. Take for example when I went to an electronic store and wanting to buy a TV on the spot, so I asked a sales rep standing by the TV displays about a 55-inch 3D TV… I got the answer that its not his department so I should look for someone else to help me, well after minutes of searching found one sales rep and told him that I am ready to buy out of the store, including a Bose surround system… After showing me several models and when I mentioned which one I will get, the sales rep went away since he saw a familiar face (a friend maybe) and started helping that person…. After 30 minutes of waiting I just god fed up and left… away with me is a business to them worth 7000€… its a small potential purchase but then again this illustrates how bad customer service is in Sweden.
I was very surprised though that Orensundskraft proved me wrong. They did have a very good customer service. Which started with a phone call since I wanted to have electricity on a flat I just signed up to. After 1 minute of finding where it is, the sales rep on the phone agreed to send a technician to turn on the electricity on the building at my preferred time…. No hassles. Just to see if the good customer service is consistent, I emailed support and asked to change the date and time. I got a prompt response from customer support rep Charlotte that its OK to move to another on time of my choosing.. I chose a time, communicated it and looked forward to the technician showing in front of the door. On the specified time, on the dot the technician showed up, took him 2 minutes to sort everything out… What I got was a consistently good customer service. Congratulations Oresundskraft, you demonstrated that Sweden is not hopeless after all when it comes to good customer service….. Keep up the good work!
I was very surprised though that Orensundskraft proved me wrong. They did have a very good customer service. Which started with a phone call since I wanted to have electricity on a flat I just signed up to. After 1 minute of finding where it is, the sales rep on the phone agreed to send a technician to turn on the electricity on the building at my preferred time…. No hassles. Just to see if the good customer service is consistent, I emailed support and asked to change the date and time. I got a prompt response from customer support rep Charlotte that its OK to move to another on time of my choosing.. I chose a time, communicated it and looked forward to the technician showing in front of the door. On the specified time, on the dot the technician showed up, took him 2 minutes to sort everything out… What I got was a consistently good customer service. Congratulations Oresundskraft, you demonstrated that Sweden is not hopeless after all when it comes to good customer service….. Keep up the good work!
No comments:
Post a Comment