Friday, May 9, 2014

Losing Michelin star due to bad experiences

I was in a meeting in Copenhagen at Kiin Kiin, known for being the first Thai Restaurant in Europe with a Michelin star. Sure the food was great, absolutely delicious and in that respect it deserves its Michelin star. However is Michelin star now simply limited on how good the food is? And does Michelin star still matters?

Well Michelin star still commands respect, specially in setting higher prices, however there are lots of good restaurants with great food that has no Michelin star such as Sillen & Makrilen in Helsingborg. But what if service is so bad, does a restaurant deserve a Michelin star?

Back to Kiin Kiin, I have been there serveral times and the last two times on meetings the service was atrocious, really, really bad. First there was no fresh young coconut juice, a signature on any good Thai restaurant.. and even no apologies for not carrying it. Secondly the waiters are just so bad in explaining what's in the food. And last time I was there they gave a defective chair that the chair collapse before I can even sit on it.. to my horror and stares of everyone in the restaurant... How can you give your guest a broken chair? They also try to cram so many people in the restaurant that the experience of having a nice dinner is no longer there..

Since Kiin Kiin provides a very bad service and very bad experience that the food starts to taste bad, should they not lose their Michelin star?

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