Leaving Facebook - Never ever give your ID to FB!

CNN published an issue  in Facebook today... where FB users are most likely billed high on their mobile data due to autoplay settings in FB. Now I turned off autoplay on FB but then FB suddenly logged me out and starts to ask to upload my ID... Something I will never do in social media considering that they already know a of things about you, why would you give FB your ID.

Giving your ID to FB allows them to control everything about you,  from your permissions to bank account to government records and can be used by hackers to have access to everything about you and everything you own...

So if FB ask for your ID, you have been warned!

Limiting frustration caused by mobile networks

When using our mobile devices, how many of us have become frustrated that the services provided are very slow, especially when using social media? Consider the horror of chatting to a friend or worse your impatient teenage child and your message are being delivered minutes later if not hours later. To avoid such frustrations applications that can tell you how good the services being provided would come in handy. Here comes  several apps that enable mobile phone users to determine whether services provided at a particular  location by a particular mobile service provider is good or bad. And with the option to share such results in social media a user can notify their friends what to expect, lowering the amount of frustrations being experienced. Is such an application useful for you?

Is security policy an excuse for bad customer experiences?

During the CommunicAsia 2014 we hosted meetings in hospitality suites for VIP visitors at the Marina Bay Sands, one of the best hotels in Singapore. However the experience was not all great. The restaurants, yes they were very accommodating and even opened the kitchen for us for lunch (very late indeed). However security policy of going from one tower to another is a let down. To be able to cross the Marina Bay Sands famed infinity pool area you should be a hotel guest. Which we were, and had one VIP guest registered and all… Having said that after lunch the area security denied us to pass through the pool area due to security reasons, out registered VIP guest is not staying in the hotel… what a bummer. This is very sad for Marina Bay Sands known for accommodating their customers to the best possible way.

Reminds me the same excuse is being made by Air France, even in first class like the horror stories my well known friends told me…. They will never fly Air France again… As for Marina Bay Sands does it warrant we stop hiring suites in the hotel?

Compared to Mandarin Marina, where they went through all the lengths to ensure that our VIP guest is treated as VIP, I think Marina Bay Sands still have a lot to learn in providing excellent customer service to its staff. As for me personally I won’t be staying at Marina Bay Sands anytime soon…. BTW Mandarin Marina was awarded best hotel in Singapore last year.