I am currently flying over Asia at around 10000 meters as I write this entry. It’s been a while since my last entry due to a very busy schedule of getting the Wireless Explorer released to very important customers, on-going trials of several clever applications and development of new and exciting technologies… and of course running the business in its entirety. The Amanzi Wireless Explorer now have more than 140 networks using it, trying it or have tried it, which is phenomenal considering the first customer release was just a bit more than 6 months ago. With all this advancements in the company one thing we shall and will never forget or get tired of is delivering excellent customer services that exceeds our customer’s exectations.
Talking about customer service, I was asked by an airline attendant why would I travel to Jakarta for a few hours of meetings. The attendant reasoned that my travel time (more than 50 hours in total) is longer than my stay in Jakarta (less than 24 hours). My answer was simple… Customer Service, that’s how we provide customer service. The attendant mentioned that the airline I am flying with provides a similar level of customer service, although my expectations were not high since I have taken the same airline before over long flights and the service they provide is not even close to an acceptable customer service based on the AmanziTel standard.
Anyway after waiting a few minutes to board the plane I was greeted by a smiling and friendly flight stewardess…. The first time for this particular airline.. so there is hope that I will enjoy and relax on the flight. Well what I wanted to do on the first leg of the flight is sleep to synchronize myself to the time zone I am going to… After about 30 minutes in the flight I was woken up by a stewardess asking chicken or beef and without any trace of smile on her face. To my astonishment and bewilderment I was given beef before I can answer. Being polite I gladly accepted, after downing what constitute to be my dinner I went on the business of sleeping. Arriving at the first stop of a 2 stop flight the gangway is broken so we have to take a bus to the terminal with no guidance or explanation from the crew. Again the same observation I had, none of the ground crew or air crew produce a genuine smile. They all seem to pout while assisting every passenger… Now I wonder where the customer service went... Same story on the flight, all meal services was provided with no smile, no courtesy and stewards that seem discontent with their work and who feel like they are far superior than the passengers they are serving. Now in AmanziTel this is not tolerated, we extend our services by going the extra mile to ensure our customers are truly satisfied with our deliveries.
Why am I on the way to Indonesia, it is because we value our customers and we would like them to feel the find of service they will be getting from us, it could be that a high level executive address their requirements or it could be one of our developers… the service will always be the same, that is best-in-class, the diamond standard…
1 comment:
Sometimes customer expectations might be higher than the promised services.
Turkish Airlines wins SkyTrax Award for the “Best Airline in Southern Europe” as the airline achieved the same great success last year…
Turkish Airlines has been achieved 4 star status for the first, business and economy classes of the long haul and business, economy classes for the short haul flights. Especially providing 4 star quality in the economy class, places Turkish Airlines ahead of the other competitors. No other airlines in the area have been choosen for both services, long haul and short haul, as 4 star ranking airline as Turkish Airlines.
http://www.airlinequality.com/Airlines/TK.htm
http://www.thy.com/en-INT/corporate/news/press_room/press_releases/press_release.aspx?pid=5009
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