Monday, August 12, 2013

Is there a good customer experience in parking spaces?

Someone I know was in Oslo recently and got a parking ticket that says paid ticket was not visible from windscreen.... see photo below..


the irony is that the paid parking ticket is very visible on the windscreen...  The city of Oslo had recently embarked on an improvement program for their parking ticket machines allowing customers to pay with their mobile phones, giving better customer experiences. However I think they forgot to train their staff to deliver better customer experiences as well or they have hired blind parking inspectors :-)

The best experience I ever had on a parking space is in Dubai at the Mall of the Emirates, where they even wash your car when you park.. both car wash and parking are free... now that's a good customer experience...





Should other parking areas adopt this?




4 comments:

Europark Norway said...

Thank you for bring this to our attention. The parking fine is now waived.

Ian Vernon said...

how do you know its the right parking ticket?

EuroPark AS said...

Please send us an email at kundeservice@europark.no and we can send you a copy of the letter confirming this...

Anonymous said...

Your supposed to pay 18 dirham for the car wash in mall of emirates !!